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Shipping and Returns policy.

Delivery policy

  1. Posters of sizes 50x70 cm and 61x91 cm are shipped via InPost or Paczkomat courier services, while posters of size 70x100 cm are sent only by courier due to their size.

  2. The order processing time is 3 to 5 business days from the moment the order is confirmed.

  3. The shipping cost is determined in accordance with the current price list of the courier service provider. In the case of orders containing posters of different sizes, the shipping cost depends on the size of the larger poster.

  4. The maximum number of posters sent in one package is 5 pieces.

  5. Shipping costs and delivery times may change depending on the conditions offered by the courier service provider and current promotions.

  6. The store reserves the right to change the shipping conditions and delivery price list, about which it will inform customers on an ongoing basis.

  7. If you have additional questions or concerns about the shipping process, please contact customer service.

Orders are processed in accordance with the shipping terms above, which are designed to ensure that our customers receive their ordered posters quickly and safely.

Returns and exchanges policy

§1 General provisions

  1. These regulations specify the rules for returning posters purchased in the Rafał Stefanowski - Plakaty online store.

  2. All issues related to the return policy of posters are regulated on the basis of Polish consumer law, in particular the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).


§2 Right to return

  1. The customer has the right to return the purchased posters without giving a reason within 14 days from the date of receipt of the shipment.

  2. The right to return is not valid if the poster is visibly damaged, shows signs of use or is not in the original packaging.

  3. The store reserves the right to refuse to accept a return if the conditions specified in §2 point 2 are not met.


§3 Return procedure

  1. To exercise the right to return, the Customer is obliged to inform the store about his decision by sending a declaration of withdrawal from the contract in writing by e-mail to the following e-mail address:

  2. Posters must be returned intact with the original packaging within 14 days from the date of informing the store about the decision to return.

  3. The cost of return is borne by the customer.


§4 Refund

  1. After receiving the returned goods and confirming their condition, the store undertakes to refund the price paid for the posters within 14 days from the date of receipt of the return shipment. The store does not cover the costs of returning the purchased goods to the store by the customer.

  2. The refund is made to the bank account or other account indicated by the Customer.


§5 Complaints

  1. If you receive a defective or damaged poster, the Customer has the right to file a complaint in accordance with Polish law.

  2. Complaints should be submitted in writing electronically to the e-mail address: [store e-mail address].


§6 Final provisions

  1. The store reserves the right to change the terms and conditions of the returns policy, which it will inform customers about on the store's website.

  2. In matters not regulated by these regulations, the relevant provisions of Polish law shall apply, in particular the provisions of the Act of April 23, 1964, Civil Code (Journal of Laws of 2020, item 1740, as amended).

The regulations come into force on the day of publication on the store's website.

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